Professional Support
Standard Support
With our support options and tips, (almost) any problem can be solved.
SUPPORT FAQs support [at] fairkom.eu (write Supportticket)
"Best effort support" means that we usually respond on the same working day or the next working day at least.
Personal support is time-consuming and expensive. We are happy to offer a package for those who require it. With a corresponding agreement, we also provide IT support on site, by telephone, via video conference and screen sharing or with Teamviewer.
If you need guaranteed response times, there are SLAs for you:
Service Level Agreement Basic and Premium:
Service Level Agreement Basic
with a maximum response time of 8 hours
Service Level Agreement Premium
with a maximum response time of 4 hours
Weekdays (Monday to Thursday) from 8:00 a.m. to 3:00 p.m. and Friday from 8:00 a.m. to 12:00 p.m.
With a corresponding surcharge also on weekends (Saturday and Sunday) from 9:00 a.m. to 3:00 p.m.
We would be happy to work out other Service Level Agreement variants, please just ask (number of employees, desired response time).
support [at] fairkom.eu (SUPPORT[at]fairkom[dot]eu)
